Most leaders believe they will rise to the occasion when pressure hits. We imagine that when the moment comes, when the deal is on the line, when the conflict surfaces, when the temptation appears, we will suddenly become courageous, clear-headed, and wise. Experience teaches a harsher truth. Under pressure, we do not rise. We revert. We fall back to whatever has already been built inside us.
Leadership failures rarely come from ignorance. They come from ungoverned reactions. When the moment...