The project is three weeks behind schedule. The client is in the room. Your boss is watching. The junior developer who missed the deadline is sitting across from you, terrified. You feel your heart rate spike. You feel the urge to say something like, “Well, if the code had been reviewed properly, we would not be here.” You want to deflect the heat. You want to protect yourself. Everyone in that room is watching to see what kind of leader you are.
Anxiety is contagious. When a leader panics,...